Home Advisor (Fintech)

TL;DR

Home Advisor (Fintech): Handling high-volume customer interactions to produce qualified leads for lending partners with an accent on lead conversion and customer experience. Focus on managing inbound and outbound calls, guiding customers through mortgage pre-approval, and coordinating with real estate agents.

Location: Remote, Hybrid, or Onsite (Must be based in the United States)

Salary: $45,000 - $75,000

Company

Own Up, a part of hirify.global, is a financial technology company dedicated to making homeownership more accessible through a transparent mortgage marketplace.

What you will do

• Manage a high volume of inbound and outbound calls to produce qualified leads for lending partners.
• Engage with customers via phone, email, and text to answer inquiries and guide next steps.
• Follow structured call flows and best practices to support mortgage pre-approval conversations.
• Communicate with real estate agents to coordinate and support customer needs.
• Meet key performance metrics, including call volume, contact rate, and conversion.

Requirements

• 1+ years of experience in mortgage, lending, or financial services focusing on sales and lead generation.
• Experience working in a high-volume call center environment.
• NMLO licensing or willingness to obtain certification within 6 months of hire.
• Availability to work weekend shifts (Saturday and Sunday).
• Flexibility for shorter, split, or full shifts during weekdays to complete 40 hours per week.

Culture & Benefits

• Competitive compensation package including uncapped commission.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment with remote, hybrid, or in-office options.
• Flexible time off including vacation, sick leave, and 12 paid holidays.
• Dedicated volunteer time off.