Tech Support Specialist

TL;DR

Tech Support Specialist: Managing desktop computers and providing technical support to ensure compliance with security policies and efficient system performance with an accent on new user onboarding/offboarding and resolving technical issues. Focus on cross-team collaboration, proactive risk identification, and maintaining excellent service under pressure.

Location: Must be within commuting distance to Boston, MA

Salary: $70,000 - $80,000 USD

Company

Shift delivers AI agents that transform insurers' most critical work through a SaaS platform.

What you will do

• Complete support and project tickets, adhering to all processes.
• Manage desktop computers, ensuring compliance with security policies.
• Handle new user onboarding and offboarding processes.
• Deploy new applications using deployment tools.
• Drive cross-team collaboration to proactively identify risks and ensure alignment.
• Maintain computer inventory and system performance.

Requirements

• Familiarity with Windows, Intune, G Suite, Office, and Active Directory.
• Knowledge of computer security, anti-virus, and patch management.
• Basic knowledge of cloud services (Azure AD, Office 365, G-Suite, Atlassian etc.).
• Basic knowledge of PowerShell.
• Experience with ticketing systems and trouble resolution.
• VPN and network connectivity troubleshooting skills (TCP/IP, OSI Model).

Nice to have

• Minimum of 4-5 years experience in desktop/help desk support.

Culture & Benefits

• Flexible remote and hybrid working options.
• Competitive salary and a variable component tied to performance.
• Multiple learning and development opportunities, including Focus Fridays.
• Generous PTO and paid holidays.
• Mental health benefits.
• 2 MAD Days per year for paid volunteering.