Learning Experience Designer (SaaS)

TL;DR

Learning Experience Designer (SaaS): Designing and delivering end-to-end technical learning journeys for customers to maximize product value with an accent on omni-channel delivery and digital adoption. Focus on architecting the user learning ecosystem, integrating AI-driven L&D tools, and creating contextual in-app guidance.

Location: Hybrid (London). Must be able to work 3 days per week in the London office.

Company

hirify.global (an SAP company) is a leader in digital adoption, helping organizations resolve digital friction and manage their tech stack.

What you will do

• Map technical user journeys to identify friction points and design omni-channel learning experiences.
• Lead instructor-led technical training (ILT/vILT) for global audiences.
• Utilize AI tools to accelerate content production and personalize learning.
• Build contextual in-app walkthroughs and triggers using the hirify.global platform.
• Collaborate with Product and Customer Success teams to align learning programs with new feature launches.

Requirements

• 4+ years of experience in technical training, product enablement, or LX design within a SaaS environment.
• Proficiency with Articulate (Rise 360/Storyline 360), Synthesia, Camtasia, or similar tools.
• Portfolio demonstrating the use of AI to scale work or analyze learner data.
• Native or fluent English proficiency.
• Must be based in or able to commute to the London office 3 days per week.

Nice to have

• Professional fluency in German or French.
• Prior experience with the hirify.global product.
• Experience with Learning Management Systems (LMS).

Culture & Benefits

• Hybrid work arrangement combining remote flexibility with onsite collaboration.
• Comprehensive wellness program including quarterly reimbursements and "BrightBreaks".
• Professional development opportunities via the "career compass" offering.
• Generous annual leave policy and additional "RefreshMe Days".
• Health coverage options and retirement contributions tailored to the region.