Fundraising Operations Specialist (Fundraising)

TL;DR

Fundraising Operations Specialist (Fundraising): Enabling efficient and scalable fundraising operations and lottery management with an accent on process improvement, CRM management, and cross-functional coordination. Focus on optimizing donor data workflows, streamlining lottery draw logistics, and enhancing regional field team support.

Location: Hybrid: Must reside in the GTA (Greater Toronto Area) and work from the Yonge & Eglinton office at least once per week.

Salary: $65,000 – $80,000

Company

Non-profit organization dedicated to promoting health and beating heart disease and stroke in Canada.

What you will do

• Develop and improve processes for fundraising and lottery operations.
• Provide operational support and training to regional field teams and relationship specialists.
• Coordinate end-to-end Ontario lottery operations, including draw logistics and winner validation.
• Manage prize fulfillment, incentive orders, and liaise with external partners for delivery.
• Maintain CRM data integrity (Salesforce/Blackbaud) and support program forecasts.
• Utilize AI tools to streamline administrative tasks, communications, and data insights.

Requirements

• University degree or college diploma in Business or a related field.
• 2-3 years of experience in process development, project coordination, or customer service.
• Must be currently residing in Canada and legally entitled to work in Canada.
• Proficiency in Microsoft 365 and experience with CRM systems (e.g., Salesforce, Blackbaud).
• Strong project coordination and problem-solving skills.
• Experience with website content management and online reporting.

Nice to have

• Experience working with volunteers.

Culture & Benefits

• Flexible hybrid working arrangements.
• Paid wellness and personal days.
• Comprehensive health, medical, dental, and vision benefits.
• Reimbursement for mobile phones and home office setup.
• Inclusive culture focused on equity, diversity, and health promotion.