Senior Implementation Consultant (SaaS)

TL;DR

Senior Implementation Consultant (SaaS): Leading the deployment and adoption of an AI-native Employee Experience Platform for enterprise customers with an accent on project management, change management, and client relationship nurturing. Focus on translating customer requirements into technical configurations and ensuring a seamless transition of communication processes into the platform.

Location: Hybrid (Toronto, Canada)

Salary: $100k - $124k CAD base salary per year

Company

An AI-native Employee Experience Platform provider and Unicorn company helping organizations unlock the power of inspirational communication.

What you will do

• Lead new customer implementations, managing project plans and resources for both onboarding and growth phases.
• Develop and execute plans for deployment, change management, and adoption programs.
• Translate customer use cases and requirements into hirify.global best practices for enterprise clients.
• Troubleshoot and triage customer issues during the implementation phase to ensure a smooth rollout.
• Collaborate with Sales to scope, estimate, and write Statements of Work (SoW) for new projects.
• Act as the voice of the customer, providing internal feedback to improve the product.

Requirements

• 5+ years of consulting or client-facing experience.
• Proven experience with enterprise-scale deployments of SaaS solutions.
• Strong expertise in business application deployment cycles and account management.
• Proficiency in project management methodologies.
• Must be based in Toronto, Canada to support the hybrid work model.

Nice to have

• Professional background in communications.

Culture & Benefits

• Competitive compensation including a unit-based Long Term Incentive Plan (LTIP).
• Hybrid work model supported by a $2,400 yearly flex work allowance.
• Generous time off: 31 vacation days annually plus paid Fridays off during August.
• Comprehensive support: RRSP program with company match, health, dental, and vision plans.
• Family-friendly policies including 12 weeks of paid parental leave.
• Commitment to social impact with one paid volunteer day per year.