Utilization Coordinator

TL;DR

Utilization Coordinator: Managing daily healthcare operations including client scheduling, authorization tracking, and caregiver communication with an accent on high-volume data accuracy and operational efficiency. Focus on resolving scheduling discrepancies, monitoring service utilization, and supporting a growing team in a fast-paced environment.

Location: On-site in Long Beach, CA

Salary: $22.50 hourly ($46,800 annually)

Company

hirify.global provides compassionate, personalized in-home care services for seniors and individuals with developmental disabilities.

What you will do

• Maintain visit schedules, service codes, and authorization details in MatrixCare with high accuracy.
• Contact caregivers to resolve scheduling discrepancies, missed clock-outs, and GPS issues.
• Monitor client authorizations to ensure proper utilization of approved hours.
• Respond to scheduling and service inquiries from clients and caregivers professionally.
• Generate and review operational reports regarding visit accuracy and authorization usage.
• Adapt to shifting priorities and contribute to process improvements within the team.

Requirements

• High school diploma required.
• Bilingual proficiency in English and Spanish is mandatory.
• Strong ability to perform high-volume data entry across multiple systems.
• Proficiency in Microsoft 365 suite including Excel, Word, and Teams.
• Ability to work on-site in Long Beach, CA.
• Strong problem-solving skills and ability to operate in an evolving environment.

Nice to have

• Experience in healthcare operations or scheduling coordination.
• Background in high-volume customer service or administrative support.
• Familiarity with MatrixCare or similar healthcare scheduling platforms.

Culture & Benefits

• Comprehensive medical coverage (100% of preventive care covered).
• Dental, vision, and life insurance plans.
• 401(k) retirement savings plan.
• Paid Time Off (PTO) and paid sick leave.
• Collaborative, fast-paced team environment with supportive management.