Customer Success Manager (French)

TL;DR

Customer Success Manager (SaaS): Partnering with Enterprise customers to streamline creative content workflows and maximize platform value with an accent on strategic account management and commercial growth. Focus on building scalable CS processes, playbooks, and digital customer journeys to improve overall operational efficiency.

Location: Remote (Europe). Preference for candidates based in France, Denmark, Poland, or the Netherlands.

Company

hirify.global builds industry-leading software for creative operations, helping the world's largest brands and retailers streamline their content creation.

What you will do

• Partner with Enterprise customers as a trusted advisor to streamline content creation and maximize platform value.
• Independently own and manage a portfolio of strategic accounts.
• Lead strategic conversations with senior stakeholders to identify growth and expansion opportunities.
• Proactively drive customer outcomes, spotting risks and ensuring long-term momentum.
• Develop repeatable processes, playbooks, and automations to scale the wider Customer Success function.

Requirements

• French fluency (professional level) is a strict requirement.
• Must be based in Europe.
• Proven experience managing complex Enterprise customers and navigating multiple stakeholder layers.
• Commercial acumen with experience in driving renewals and account expansions.
• Ability to work autonomously and thrive in a fast-paced, evolving scaleup environment.
• Mindset for building scalable solutions, such as CS Ops tooling or digital customer journeys.

Culture & Benefits

• Fast-growing scaleup environment with multiple international Employer Awards.
• Flat and transparent organizational structure with no bureaucratic red tape.
• Strong emphasis on true work-life balance and employee well-being.
• Collaborative international environment with colleagues across Europe and the USA.
• Opportunities to influence CS strategy and experience in a growing function.
• Company trips and team events.

Hiring process

• Application with an optional resumé.
• Short introductory video explaining your motivation and fit for the role.