Senior Customer Success Manager (Enterprise)

TL;DR

Senior Customer Success Manager (Enterprise): Managing and expanding long-term relationships with enterprise clients to drive business value and platform adoption with an accent on data-driven insights and churn mitigation. Focus on acting as a trusted advisor, developing subject matter expertise, and collaborating with cross-functional teams to ensure client success.

Location: Must be based in New York, NY (Hybrid role)

Salary: $105,000–$171,000

Company

hirify.global is a leading digital intelligence platform that provides comprehensive data and insights to help businesses make strategic decisions.

What you will do

• Lead and manage long-term relationships with enterprise clients to drive positive business outcomes.
• Act as a trusted advisor by providing actionable insights based on platform data.
• Identify and mitigate churn risks through proactive engagement strategies.
• Drive user adoption and ensure clients understand the value of the platform.
• Develop deep subject matter expertise across the entire product portfolio.

Requirements

• 5-6 years of experience as a Customer Success Manager.
• Must be authorized to work in the US (no visa sponsorship available).
• Solid understanding of the digital marketing landscape and industry trends.
• Strong analytical and consulting mindset with the ability to translate data into stories.
• Proven experience in building high-quality client-facing decks and materials.
• Excellent relationship-building, problem-solving, and critical-thinking skills.

Culture & Benefits

• Hybrid work environment emphasizing face-to-face collaboration.
• Competitive compensation packages and sales incentive plans.
• Strong focus on professional growth with personalized coaching and learning solutions.
• Inclusive culture that values diversity and mutual respect.
• Regular team outings and community-focused events.