Senior Customer Success Manager, Enterprise

Location: New York, NY, United States; hybrid work with regular office collaboration and the ability to work partially from home.

Base salary: $105,000–$120,000 annually. The role is also eligible for a sales incentive plan with a maximum target OTE of up to $171,000.

Company

hirify.global provides digital intelligence data and solutions that help more than 6,000 customers understand online activity and make informed digital strategy decisions.

What you will do

• Lead, manage, and expand long-term relationships with enterprise customers.
• Understand customer KPIs and provide actionable insights that support business outcomes.
• Drive user engagement, platform adoption, and understanding of the product’s business value.
• Identify and mitigate churn risks through proactive retention measures.
• Develop subject matter expertise across hirify.global’s product portfolio.

Requirements

• 5–6 years of experience as a Customer Success Manager.
• Solid understanding of digital marketing spaces and trends.
• Client-facing experience with strong relationship-building and trust-building skills.
• Analytical and consulting mindset with the ability to turn data into a clear story.
• Experience producing high-quality presentations and client-facing materials.
• Strong problem-solving, critical-thinking, collaboration, and teamwork skills.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan, potential equity, and employee stock purchase plan.
• Paid sick and parental leave.
• Learning solutions, personalized coaching, and career development opportunities.
• Team outings, community activities, and an inclusive workplace focused on equality and mutual respect.
• Employment visa sponsorship is not available at this time.