Senior Customer Success Manager (Healthcare)

Location: Remote – US

Salary: USD $97,000–$112,000 per year

Company

hirify.global develops the Content Innovation Cloud and enterprise content services that help organizations unlock insights, automate operations, and build connected enterprises.

What you will do

• Manage the customer journey from contract signature through renewal and expansion, driving retention, adoption, stability, and growth.
• Consult with customers on business objectives and create and review comprehensive Success Plans.
• Identify and mitigate risks, develop Save Plans, manage escalations, and coordinate internal resources to reduce churn and protect ARR.
• Represent customer priorities and feedback to product, support, marketing, sales, services, partners, and leadership teams.
• Build customer advocates, references, and success stories for events and industry forums.
• Mentor, coach, and train team members while sharing customer success best practices.

Requirements

• Bachelor’s degree or equivalent experience and at least two years of experience as a Customer Success Manager.
• Experience managing or participating in projects and executing comprehensive Save Plans.
• Knowledge of healthcare operations and strong business and technology acumen.
• Strong written and verbal communication, organization, multitasking, collaboration, influencing, and problem-solving skills.
• Knowledge of Microsoft operating systems and products; experience with Microsoft Office, Gainsight, Claude, and Salesforce.
• Ability to handle sensitive information with discretion and manage work independently in a fast-paced environment.

Nice to have

• Experience building customer advocates and references and sharing success stories at events or industry forums.
• Experience coaching team members and contributing to team growth through knowledge sharing.

Culture & Benefits

• Remote work model for this role.
• Career development resources, wellbeing programs, and innovation practices.
• Inclusive workplace with support for diverse viewpoints and employee initiatives.
• Opportunities to contribute to community and charitable programs.