Customer Success Manager (Affiliate Marketing)

Location: Hybrid role based in New York, Santa Barbara, Seattle, or Columbus, United States

Salary: $80,000–$95,000 per year, plus a 25% variable commission plan of $20,000–$23,750 and RSUs.

Company

A commerce partnership marketing platform helping brands discover, manage, and scale affiliate, influencer, content publisher, brand ambassador, and customer referral partnerships.

What you will do

• Deliver high-quality support to major brand clients.
• Manage proactive and reactive relationships with assigned accounts.
• Monitor account performance, conduct regular check-ins, and build client relationships.
• Use the software suite to develop stronger marketing campaigns and support program launches.
• Provide client training and product support, escalating technical issues and feature requests as appropriate.
• Advise brands on program strategy, partner ecosystem development, optimization, and sustainable growth.

Requirements

• 3+ years of experience in affiliate marketing.
• Bachelor’s degree or equivalent experience; business or marketing education is beneficial.
• Consistent track record of providing strong customer support.
• Strong understanding of the digital marketing ecosystem and professional communication skills.
• Critical thinking, inventive problem-solving, conflict resolution, prioritization, and time management skills.
• Ability to collaborate across teams, take initiative, and remain flexible.

Culture & Benefits

• Medical, dental, and vision insurance.
• Flexible PTO and a work environment focused on work-life balance.
• Flexible spending accounts and a 401(k).
• Mental health and wellness support, including covered therapy or coaching sessions and gym reimbursement.
• RSUs with a three-year vesting schedule, subject to Board approval.
• Paid parental leave, Coursera and PXA learning opportunities, technology support, and internet reimbursement.