Senior Customer Success Manager (Commerce Media)

Location: Remote role associated with New York City, United States

Annual base salary: $90,000–$110,000, plus eligibility for an annual bonus.

Company

hirify.global provides a Commerce Media OS powered by AI and real-time data for brands and agencies across global retail media networks.

What you will do

• Manage an assigned book of enterprise clients and build trusted relationships as a key point of contact.
• Provide technical support, resolve platform issues, and handle escalations using independent judgment.
• Develop account strategies and plans to drive growth through new products and markets.
• Educate users on SaaS platform features and collaborate on onboarding and training content.
• Identify workflow improvements and contribute to more effective internal processes.
• Share customer feedback with R&D and create product reports or error reproductions for developers.

Requirements

• Typically 5+ years of digital or search advertising and platform experience.
• At least 2 years of experience with ecommerce advertising platforms such as Amazon, Walmart, Instacart, hirify.global, Criteo, or CitrusAd.
• Strong customer management, analytical, interpersonal, and service-oriented skills.
• Ability to work effectively in both tactical and strategic modes in an ambiguous, fast-paced environment.
• Moderate Excel skills.
• Experience with Amazon DSP, Amazon Marketing Cloud, display advertising, social commerce, customer success, consulting, or pre-sales is advantageous.

Culture & Benefits

• Flexible paid time off, paid holidays, and floating holidays.
• Medical, dental, vision, FSA, HSA, life, and pet insurance.
• 401(k) with employer match.
• Paid parental leave and up to two paid volunteer days with a 501(c) organization.
• Company-subsidized Wellhub and Peloton memberships.
• Fertility and family-building information platform through Carrot.