Senior Customer Success Manager (SaaS)

Location: Remote US

Base salary: $90K–$120K, plus equity and bonus.

Company

hirify.global provides a SaaS platform used by HR, Finance, People, and Recruiting teams to manage workflows and achieve business outcomes.

What you will do

• Own customer relationships from implementation handoff through renewal and expansion.
• Build relationships with executive buyers, senior decision-makers, and account stakeholders.
• Lead renewal strategy, forecasting, risk mitigation, escalations, and retention initiatives.
• Define and track customer success metrics tied to business goals and validate outcomes.
• Drive adoption, customer enablement, training, workflow consulting, and expansion opportunities.
• Represent customer feedback and insights internally while partnering with Sales, Support, Product, and Engineering.

Requirements

• 5+ years of experience in Customer Success, SaaS consulting, or a related field.
• Proven experience owning enterprise customer relationships, renewals, and commercial negotiations.
• Strong executive presence with C-suite and VP-level stakeholders.
• Experience with SaaS implementations, project management, and cross-functional collaboration.
• Ability to consult on complex workflows across People, Finance, and Recruiting functions.
• Ability to translate customer needs into product feedback and strategic recommendations.

Nice to have

• Experience at a high-growth startup.

Culture & Benefits

• Remote work in the United States.
• Equity offered.
• Bonus offered.