Senior Revenue Operations Analyst (Churn)

TL;DR

Senior Revenue Operations Analyst (Churn): Leading the reporting, analysis, and process evolution of churn performance across multiple business units with an accent on data accuracy, Salesforce governance, and revenue impact. Focus on translating complex churn data into actionable insights for senior leadership, including the CFO and CCO, to drive retention and sustainable growth.

Location: Brazil

Company

hirify.global is a global software company focused on providing specialized solutions for the spaces-for-living industry.

What you will do

• Own the reporting of customer churn and associated revenue impact across all business units.
• Analyze churn pipelines to deliver insights into retention initiatives, discount usage, and customer health.
• Drive standardization and continuous improvement of churn reporting processes and definitions.
• Strengthen Salesforce as a system of record by validating data and identifying reporting exceptions.
• Prepare materials and present churn insights to senior leadership, including the CFO and CCO.

Requirements

• Minimum 5 years of experience in an analytical, finance, or revenue operations role.
• Bachelor's degree in Economics, Finance, Business, or Data Analytics.
• Strong working knowledge of Salesforce, specifically regarding renewal and churn data flows.
• High proficiency in Excel for managing complex calculations and structured reporting.
• English proficiency required for clear communication and presentation to senior stakeholders.
• Experience with ARR/CARR concepts in a subscription or SaaS business model.

Nice to have

• Experience with BI or reporting tools such as Power BI.
• Understanding of customer lifecycle and retention management processes.

Culture & Benefits

• Opportunity to work in a highly visible role within a scaling global organization.
• Direct collaboration with senior leadership and cross-functional teams.
• Fixed-term contract (Maternity Leave Cover) for 6 months with potential extension to 9 months.