Service Delivery Manager (HRTech)

TL;DR

Service Delivery Manager (HRTech): Delivering an exceptional client experience on the Evive SaaS platform with an accent on platform configuration, data analysis, and client relationship management. Focus on leading implementation cycles, optimizing member-level experiences, and coordinating cross-functional technical resolutions.

Location: Remote (US) or Hybrid (Chicago)

Company

A leading benefits administration company specializing in innovative, personalized SaaS solutions to help employers and employees navigate health and benefits decisions.

What you will do

• Lead clients through the implementation of Evive solutions, including requirements discovery, data intake, and platform setup.
• Configure platform settings to align with client benefit programs, eligibility rules, and personalized journey triggers.
• Serve as the primary day-to-day point of contact for clients, resolving inquiries related to eligibility data and personalization logic.
• Test and validate client-specific configurations, data mapping, and communication workflows prior to launch.
• Collaborate with product, engineering, and data teams to translate client feedback into platform enhancements.
• Manage workflows associated with carrier feeds, eligibility files, and other inbound data sources.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 5+ years of direct client-facing experience in benefits administration, digital health engagement, or HR technology.
• 2+ years of experience managing projects or implementations in a SaaS environment.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, PivotTables).
• Must be based in the United States.

Nice to have

• Experience with personalization platforms, rules engines, or member engagement technologies.
• Prior experience supporting health benefits, wellness, or digital health solutions.
• Experience mentoring or guiding junior team members.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Comprehensive health, dental, and vision plans.
• Employer-sponsored retirement savings programs.
• Competitive compensation package with performance-based incentives.
• Professional development opportunities and a supportive, collaborative culture.