Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of key accounts and driving revenue growth through strategic upselling and cross-selling of cloud-based contact centre solutions. Focus on building executive relationships, managing contract renewals, and ensuring long-term customer success within the Swedish market.

Location: Must be based in or able to work from the Stockholm office (Hybrid: 2-3 days/week in office)

Salary: 750,000 SEK fixed + 750,000 SEK OTE = 1,500,000 SEK total

Company

hirify.global is a leading European provider of cloud-based contact centre solutions, combining omnichannel communication, workforce management, and AI-driven analytics.

What you will do

• Build and maintain strong relationships with executive decision-makers in a designated portfolio of accounts.
• Conduct regular business reviews to discuss performance, strategic goals, and growth opportunities.
• Manage the full contract renewal process, including negotiations and ensuring alignment with latest service packages.
• Identify and execute cross-selling and upselling opportunities to expand service usage.
• Collaborate with the Customer Success team to monitor satisfaction levels and mitigate churn risks.
• Maintain a robust pipeline of growth opportunities within existing accounts.

Requirements

• Native level fluency in Swedish is required.
• Must have eligibility to work in Sweden (no sponsorship provided).
• Proven experience in New Business Sales or Commercial Account Management within the SaaS industry.
• Experience working with complex SaaS offerings and CRM software.
• Strong analytical skills with the ability to present data-driven insights to clients.
• Excellent communication and presentation skills.

Nice to have

• Experience in Contact Centre or CX solutions (CCaaS).
• Understanding of Nordic business and culture.

Culture & Benefits

• Competitive salary structure with uncapped commission.
• Flexible, hybrid working environment with a focus on work-life balance.
• Strong pension and benefits package.
• Opportunities for professional development in a rapidly growing European company.
• Inclusive culture with annual summer and Christmas team events.