Account Manager (EdTech)

TL;DR

Account Manager (EdTech): Managing a global portfolio of school accounts to drive retention and customer health with an accent on high-volume account management and AI automation. Focus on implementing AI workflows to reduce manual operations and utilizing data-informed CRM signals for risk mitigation.

Location: Remote within Sweden

Company

hirify.global is an EdTech scale-up providing an AI-powered learning platform to students and teachers in over 140 countries.

What you will do

• Manage a portfolio of 150-300 school accounts in the €2-6K segment to drive retention through proactive check-ins.
• Identify and implement AI and automation workflows to reduce manual effort in account management operations.
• Utilize an AI-native CRM system to flag risk early, log touchpoints, and prioritize accounts based on health signals.
• Support Customer Success and Customer Engagement teams to ensure school leadership and teachers are supported.
• Travel globally to build direct relationships with customers beyond digital communication.

Requirements

• Prior experience in a SaaS account management or customer success role with a focus on renewal and retention motions.
• Proactivity and ownership mentality with the ability to thrive in ambiguity and evolving systems.
• Genuine curiosity and evidence of independently exploring or using AI tools and automation.
• Ability to work in a data-informed way, drawing conclusions from CRM signals and portfolio data.
• Must be based in Sweden

Culture & Benefits

• Remote work within Sweden.
• ITP Pension Plan with Nordnet.
• Yearly budget of 5,000 SEK for health-related services.
• 30 days of paid vacation per year.
• Full pay sick leave starting from day 1.

Hiring process

• Discovery call with a Recruiter.
• Hiring manager discussion.
• Case study.
• Values and Leadership discussions.