Enterprise Account Manager

TL;DR

Enterprise Account Manager (Payments): Own post-sale relationships for enterprise payment processing accounts (Scratch Checkout), driving adoption, performance, retention, and expansion across large multi-site veterinary organizations. Focus on leading enterprise rollouts, running executive business reviews, and identifying revenue growth opportunities within complex, multi-stakeholder networks.

Company

hirify.global is a late-stage venture-backed fintech building payment solutions for veterinary practices and pet parents.

What you will do

• Own post-sale enterprise accounts after transition from Director of Strategic Accounts, serving as the primary point of contact for executive/corporate/regional stakeholders.
• Lead rollout of Scratch Checkout across large multi-location enterprise networks and develop scalable rollout strategies across regions and practices.
• Train and support practices, accounting teams, and corporate stakeholders during rollout, including onboarding new acquisitions.
• Run regular executive-level business reviews with network-wide performance insights and optimization/growth opportunities.
• Drive expansion and revenue growth by increasing payments penetration and driving adoption of new products within accounts.

Requirements

• Location: Must be based in the United States
• Proven track record driving adoption and expansion within existing enterprise accounts.
• Experience managing large enterprise accounts (100+ locations or equivalent complexity).
• Highly operational approach with ability to build scalable processes at scale.
• Comfort working cross-functionally across Sales, Support, and Onboarding.
• Background in veterinary, payments, or multi-location businesses strongly preferred.

Culture & Benefits

• Remote-first company with optional hybrid use of an office space in Pasadena.
• Competitive base salary of $105,000–$110,000 and OTE of $130,000–$135,000.
• Unlimited PTO, covered healthcare, and 401k match.
• Cell plan reimbursement and monthly recognition opportunities.
• Learning platforms and resources, equity retention policy, and generous parental leave.