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1 день назад

Sr Client Success Manager (Fintech)

75 000 - 85 000$
Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Sr Client Success Manager (Fintech): Developing growth and retention strategies for strategic clients using TouchNet solutions with an accent on value-driven relationship building and contract renewal. Focus on aligning product capabilities with client business directions and salvaging at-risk accounts.

Location: Must be based in the USA and reside within a reasonable commuting distance to one of the company's office locations for occasional on-site presence.

Salary: $75,000 - $85,000

Company

A global leader in payment technology and commerce solutions specializing in strategic client success and retention.

What you will do

  • Develop and execute growth and retention strategies for a portfolio of strategic clients.
  • Conduct regular outbound meetings to align TouchNet solutions with clients' campus commerce business processes.
  • Build and present high-level business and account reviews to senior-level decision makers.
  • Mentor and train junior Client Success Managers on effective relationship building and conversation techniques.
  • Coordinate cross-functional efforts between Product, Sales, Support, Service, and Implementation teams.
  • Gather and provide customer feedback to TouchNet CAB and PAB leadership to drive product improvement.

Requirements

  • 5+ years of experience in technical account management.
  • 5+ years of experience with TouchNet products.
  • Proven success in managing strategic account portfolios and maintaining high client retention rates.
  • Experience in a client-facing role with all levels of stakeholders.
  • Support and implementation of software/hardware in an enterprise-level environment.
  • Excellent written and interpersonal communication skills.

Nice to have

  • Bachelor's Degree.
  • Experience in the payment processing industry.
  • Experience in the higher education sector.

Culture & Benefits

  • Comprehensive medical, dental, and vision care.
  • Paid time off and recognition programs.
  • Retirement and investment options.
  • Employee Assistance Programs (EAP).
  • Charitable gift matching and worldwide days of service.

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