Business Operations (Healthtech)

Location: Must be based in New York City (NYC) or San Francisco (SF)

Salary: $165,000 - $190,000 USD

Company

Fay is a fast-growing healthtech startup building AI-powered infrastructure to transform preventative healthcare and nutrition care at scale.

What you will do

• Generate insights on patient and provider cohorts to identify opportunities for reducing churn and improving retention.
• Analyze supply and demand dynamics in the marketplace to transition toward a predictive operational model.
• Own the operating cadence, including weekly metrics reviews, OKR tracking, and monthly performance reporting.
• Collaborate with Product and Payer Operations to operationalize new features based on real-world needs.
• Lead early-stage "zero-to-one" builds and scale new programs before transitioning them to long-term owners.
• Conduct market and competitive analysis to inform positioning across clinical quality and provider economics.

Requirements

• 5–7 years of experience in business operations, strategy, or Chief of Staff roles at high-growth tech companies.
• Strong analytical skills with experience working directly with data and dashboards (SQL preferred).
• Proven ability to manage metrics and operating cadences in fast-paced environments.
• Experience managing cross-functional execution without direct authority.
• Excellent communication skills, specifically in writing structured memos for senior audiences.
• Must be based in NYC or SF.

Nice to have

• MBA degree.
• Background in healthcare, marketplaces, or operations-heavy environments.

Culture & Benefits

• Opportunity to work at one of the fastest-growing companies in healthtech.
• Backed by category-defining investors including General Catalyst and Goldman Sachs.
• Environment that values adaptability, resourcefulness, and outcomes over ownership.
• Collaborative team culture with a focus on celebrating wins together.