Customer Success Account Manager (Sustainability)

TL;DR

Customer Success Account Manager (Sustainability): Managing high-profile client relationships and driving renewals and new sales for an environmental disclosure system with an accent on customer retention and market growth in ASEAN & ANZ. Focus on executing sales strategies, developing customized business proposals, and optimizing pipeline management.

Location: Hybrid (Singapore or Hong Kong), requiring weekly time in the office

Salary: SGD 128,649 - SGD 154,379 + OTE

Company

hirify.global is a global non-profit that runs the world’s only independent environmental disclosure system to enable Earth-positive decisions through data transparency.

What you will do

• Build and maintain strong relationships with high-profile strategic customers to ensure high levels of satisfaction and retention.
• Identify and execute cross-selling and new sales strategies to achieve business development goals.
• Prepare and present customized business proposals that align client needs with hirify.global’s value proposition.
• Lead market renewal strategies, including license and contract negotiations.
• Provide mentoring and guidance to junior team members on strategy and execution.
• Maintain a disciplined pipeline and forecasting process using Dynamics 365.

Requirements

• Proven experience in renewals, customer retention, or sales, preferably within the sustainability sector.
• Track record of achieving sales targets and driving business growth.
• Strong ability to build relationships and negotiate with financial and non-financial corporates.
• Excellent communication and presentation skills.
• Fluent in one or more local languages.
• Relevant degree qualification or equivalent experience.

Culture & Benefits

• Opportunity to work in a truly global team united by environmental goals.
• Inclusive workplace focused on open communication and knowledge sharing.
• Collaborative environment working across sales, customer success, and marketing teams.