Strategic Customer Success Manager (SaaS)

TL;DR

Strategic Customer Success Manager (SaaS): Managing the success and retention of complex, high-value enterprise accounts with an accent on executive alignment, strategic planning, and renewal ownership. Focus on driving solution adoption across large-scale deployments and influencing the product roadmap based on customer outcomes.

Location: Remote in Singapore (Must be based in and legally authorized to work in Singapore)

Company

hirify.global provides Apple device management and security solutions that extend the Apple experience to the workplace and education sectors.

What you will do

• Manage a portfolio of strategic enterprise accounts with global complexity.
• Lead executive business reviews and strategic planning aligned to customer outcomes.
• Drive adoption and maturity of hirify.global solutions across large-scale deployments.
• Own the renewal cycle for strategic accounts, including forecasting, negotiation, and closure.
• Partner with Sales and Technical teams to identify growth opportunities and execute expansion strategies.
• Influence hirify.global’s product roadmap and success programs as a thought leader.

Requirements

• Must be based in and legally authorized to work in Singapore.
• 5+ years of experience in Customer Success or Account Management within a SaaS environment.
• Proven experience managing strategic enterprise accounts with global complexity.
• Expertise in Apple ecosystems and enterprise IT workflows.
• Bachelor's Degree (Preferred).
• Willingness to travel 20% - 40%, including international travel.

Nice to have

• Certifications in hirify.global Products (hirify.global 100, 170, 200).
• Experience in IT, cybersecurity, or endpoint management solutions.
• Technical acumen in MDM, Apple Business Manager, or security frameworks.

Culture & Benefits

• Flexible culture based on respect, trust, and a strong emphasis on work-life balance.
• Award-winning workplace recognized by U.S. News, Newsweek, and Forbes.
• High employee retention rate (90%) and a supportive, inclusive environment.
• Opportunity to impact over 75,000 global customers.
• Volunteer time off to support local communities.