Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing a portfolio of strategic accounts to drive retention and expansion through platform optimization and relationship building with an accent on client value realization. Focus on analyzing customer health data, conducting formal business reviews, and aligning product features with specific business needs.

Location: Onsite in Singapore

Company

hirify.global provides comprehensive data and analytics for the private equity and venture capital marketplace.

What you will do

• Drive client retention and expansion goals through strategic account management and support.
• Serve as the primary product expert for a dedicated portfolio to ensure clients derive maximum value.
• Execute client onboarding and conduct personalized training sessions to meet individual business goals.
• Perform formal business reviews to measure renewal probability and overall client satisfaction.
• Analyze customer health and usage data to identify trends and opportunities to improve adoption.
• Collaborate with Account Managers to strategize on account growth and retention.

Requirements

• 2+ years of experience in customer success or account management.
• Must be authorized to work in Singapore without the need for visa sponsorship now or in the future.
• Strong verbal and written communication and presentation skills for engaging with diverse clients.
• Knowledge of or ability to learn the private equity and venture capital marketplace.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel).
• Bachelor's degree preferred.

Culture & Benefits

• Health and wellbeing: private medical and life insurance, and additional medical wellness incentives.
• Professional growth: education subsidies and robust training programs on industry and soft skills.
• Work-life balance: generous allotment of vacation, sick, and volunteer days.
• Financial perks: retirement contributions via CPF and a shared ownership employee stock program.
• Community: Employee resource groups, company-wide events, and quarterly team building.