Technical Customer Success Manager (Conversational AI)

TL;DR

Technical Customer Success Manager (Conversational AI): Guiding enterprise clients through the implementation and optimization of GenAI and automation software with an accent on onboarding, technical configuration, and measurable success. Focus on bridging the gap between customer business objectives and technical AI solutions through UAT and performance optimization.

Location: Hybrid (Warsaw, Poland)

Company

Leading provider of GenAI, Conversational AI, and automation software for industries like banking, insurance, and logistics.

What you will do

• Onboard new customers by creating clear implementation roadmaps, milestones, and KPIs.
• Configure conversational AI bots, automation workflows, and system integrations tailored to specific business use cases.
• Oversee User Acceptance Testing (UAT) and coordinate QA iterations to ensure solution quality.
• Monitor bot performance and provide optimization recommendations to increase efficiency and ROI.
• Maintain long-term client relationships through regular business reviews and performance analysis.
• Collaborate with product and engineering teams to translate customer feedback into product enhancements.

Requirements

• Native-level Polish and strong English language skills.
• 3–5 years of experience in Customer Success, Project Management, or Technical Account Management within SaaS or automation.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
• Technical familiarity with DevOps practices and on-premise deployments.
• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms.
• Proven ability to manage multiple complex client projects simultaneously.

Nice to have

• Hands-on experience with bot development and automation workflows.

Culture & Benefits

• Opportunity to work with cutting-edge GenAI products for leading enterprise clients.
• High level of ownership and autonomy in shaping AI solutions.
• Diverse, global team environment with flat hierarchies.
• Direct exposure to high-profile corporate clients such as the Swiss Stock Exchange.