CSM – Strategic Partnerships (SaaS)

TL;DR

CSM – Strategic Partnerships (SaaS): Delivering strategic guidance and exceptional service to Enterprise clients with an accent on product adoption and initiative scoping. Focus on analyzing customer data, developing joint roadmaps, and driving retention for Fortune 100 technology companies.

Location: Hybrid (US-based markers: 401k, FSA, E-Verify)

Company

Global leader in the video market powering live, on-demand, and real-time video experiences for over 1,000 global organizations.

What you will do

• Act as a trusted advisor for assigned Enterprise accounts, providing technical support and enablement.
• Analyze customer requirements and data usage patterns to identify improvement areas and risks.
• Collaborate with internal teams to scope and define new projects, ensuring technical feasibility.
• Establish joint roadmaps with clients aligned with KPIs to measure and achieve business goals.
• Proactively drive product adoption and advocate for customer needs within the organization.
• Maintain strong relationships through business reviews, health calls, and onsite visits.

Requirements

• 5+ years in Enterprise Customer Success or Account Management within the technology/software sector.
• Experience working with Fortune 100 technology companies.
• Proven ability to manage 10+ accounts and meet retention and organic growth quotas.
• Ability to travel up to 33% as required.
• Experience selling and supporting the deployment of AI solutions.
• Senior-level communication skills and a BA/BS degree or equivalent experience.

Culture & Benefits

• Hybrid, flexible work environment.
• Zero-premium health plan (including dental and vision) effective from day 1.
• 401K with company match and FSA.
• Reimbursement for mobile plan and home internet.
• Personal and professional development programs.
• Occasional company-wide long weekends.