Senior Account Manager (Groceries)

TL;DR

Senior Account Manager (Groceries): Managing strategic national-level partnerships to scale the grocery footprint with an accent on P&L optimization, data-driven insights, and high-stakes commercial negotiations. Focus on driving GMV growth, building long-term partner roadmaps, and ensuring operational excellence for top-tier grocery retailers.

Location: Must be based in Milan, Italy (Hybrid: 3 days in office, 2 days remote).

Company

hirify.global is a leading multi-category delivery platform connecting users with local businesses across 23 countries, part of the Delivery Hero Group.

What you will do

• Own the Joint Business Plan (JBP) for top-tier grocery partners to boost GMV and market share.
• Lead negotiations and onboarding for key grocery giants to ensure a mutually beneficial ecosystem.
• Analyze operational metrics to identify bottlenecks and provide partners with actionable solutions.
• Maintain high-level engagement through regular business reviews with C-level stakeholders.
• Identify untapped business opportunities and drive creative collaborations within the partner portfolio.
• Navigate complex multidisciplinary problems to deliver scalable solutions.

Requirements

• 3+ years of experience in managing robust, long-term partnerships.
• Deep understanding of Groceries P&L, revenue dynamics, and digital marketplace drivers.
• Proven track record in large-scale account management and commercial negotiations.
• Strong analytical skills with the ability to interpret complex data sets for strategic decision-making.
• Professional fluency in both English and Italian is required.
• Ability to thrive in a fast-paced, high-task environment with an owner's mindset.

Culture & Benefits

• Private health insurance and online therapy/wellbeing benefits.
• Monthly meal benefits and discounts on transportation and childcare via Cobee.
• Flexible work policy including 2 days of remote work per week and 3 weeks of work-from-anywhere per year.
• Discounted gym memberships.
• Enhanced parental leave and personal days off.
• Inclusive, diverse, and purpose-driven work environment.