Lead Client Relations (SaaS)

TL;DR

Lead Client Relations (SaaS): Architecting and scaling the global client success framework for a marketing growth platform with an accent on enterprise-grade account management and cross-functional process design. Focus on driving revenue, minimizing churn, and representing the voice of enterprise partners in product roadmap discussions.

Location: Must be based in or be able to relocate to Hamburg, Germany (Hybrid: 3 core office days per week).

Company

A SaaS business providing app and game publishers with a comprehensive toolset for global marketing growth, backed by the Applike Group and Bertelsmann.

What you will do

• Define and refine the overall architecture and gold standard for client relationship management and scaling.
• Take personal ownership of high-value strategic client onboarding and success.
• Coach and support the account management team through complex technical and operational roadblocks.
• Lead revenue-driven initiatives, including upselling strategies and churn reduction.
• Act as a key stakeholder in product roadmap discussions by representing enterprise partner needs.
• Oversee the resolution of high-priority technical tickets in collaboration with engineering.

Requirements

• 6+ years of experience in high-level Account Management within SaaS or AdTech.
• Proven track record of building account structures and communication cadences from scratch.
• Ability to build trust with C-level stakeholders and technical leads.
• Fluent in English (German is a bonus).
• Must be based in or willing to relocate to Hamburg for a hybrid work setup.

Culture & Benefits

• Hybrid work model with 3 core office days and flexible hours.
• 30 vacation days plus 3 weeks of remote work per year.
• Relocation support including visa assistance and relocation bonus.
• Access to in-house gym, mental health support, and regular team events.
• Central office in Hamburg with top-notch equipment and amenities.

Hiring process

• 1st Interview with TA Manager.
• 2nd Interview with Managing Director.
• 3rd Interview with Managing Director and Director of Product.