Supervisor Field Services (Infrastructure)

TL;DR

Supervisor Field Services (Infrastructure): Leading and supporting a team of technicians and third-party partners to maintain photo enforcement systems across California with an accent on system uptime and SLA compliance. Focus on managing prevailing wage requirements, operational efficiency, and technical escalations.

Location: Remote (Must be based in California)

Company

hirify.global provides smart mobility and photo enforcement solutions to improve road safety and traffic management.

What you will do

• Supervise Field Service Technicians to ensure adherence to safety, quality, and performance standards.
• Manage strict compliance with California prevailing wage laws, including labor classifications and accurate documentation.
• Plan and assign daily work to meet service level agreements (SLAs) and system uptime targets.
• Monitor technician performance using KPIs and provide necessary coaching or corrective actions.
• Serve as the primary escalation point for system outages, safety concerns, and customer inquiries.
• Coordinate with third-party vendors to ensure compliance with contractual and labor requirements.

Requirements

• High School Diploma.
• 3+ years of experience in field services, operations, or technical support environments.
• 1+ year of experience supervising field employees or contractors.
• Working knowledge of California prevailing wage laws and compliance requirements.
• Strong organizational and time-management skills.

Nice to have

• BS/BA degree.
• Experience supporting government or public-sector contracts.
• Experience with certified payroll or prevailing wage audits.
• Lean, Six Sigma, or continuous improvement training.

Culture & Benefits

• Performance-driven culture focused on accountability, innovation, and breakthrough outcomes.
• Emphasis on integrity, ethical behavior, and courageous decision-making.
• Collaborative environment that values diversity and global thinking.
• Commitment to equal opportunity employment.