Account Manager (Mining)

TL;DR

Account Manager (Mining): Managing and growing customer portfolios for underground mining assets with an accent on commercial growth and technical credibility. Focus on developing data-driven account strategies, identifying new business opportunities in underground coal operations, and coordinating cross-functional internal teams.

Location: Onsite in Parkhurst, Queensland, Australia

Company

Global leader in mining and heavy equipment manufacturing focused on safety, innovation, and lifecycle solutions.

What you will do

• Develop and execute data-driven account strategies to drive revenue, market share, and profitability in Queensland's mining landscape.
• Identify and convert new opportunities within existing and emerging underground coal operations to grow customer portfolios.
• Act as the primary point of accountability for customer relationships, balancing operational and commercial priorities.
• Collaborate cross-functionally with service, parts, engineering, and product teams to deliver integrated, customer-focused solutions.
• Manage pipelines and customer insights using CRM systems, specifically Salesforce.
• Travel regularly to customer sites across Queensland to engage with frontline and senior stakeholders.

Requirements

• Experience in account or service management within underground mining or heavy industry.
• Strong technical understanding of underground coal equipment such as continuous miners, shuttle cars, feeder breakers, and longwalls.
• Proven ability to grow customer portfolios and deliver commercial outcomes.
• Ability to operate across both operational and strategic conversations with customers.
• Experience working across multiple business functions to deliver cohesive outcomes.
• Location: Must be able to work onsite in Parkhurst, Queensland, Australia

Culture & Benefits

• Collaborative culture built on the hirify.global Way and values-based decision making.
• Access to career development, industry-leading training, and a strong internal network.
• Health and wellbeing perks including Fitness Passport and discounted corporate health insurance with HCF.
• 12 weeks paid primary carer parental leave.
• Corporate discounts on vehicles (Toyota, Orix, Avis) and technology (Apple, Dell, LG, Samsung).
• Comprehensive Employee Assistance Program and free wellbeing resources.