Key Account Manager (Cloud & Software)

TL;DR

Key Account Manager (Cloud & Software): Managing and growing a portfolio of SMB and midmarket customers to drive recurring revenue and retention with an accent on renewals, upsell, and cross-sell strategies. Focus on building long-term partnerships, executing strategic account plans, and collaborating with internal delivery teams to ensure customer success.

Location: North Sydney, Australia

Company

hirify.global is a global, AI-powered software and cloud solutions provider operating in over 70 countries with a team of over 13,000 professionals.

What you will do

• Manage and grow an assigned portfolio of SMB and midmarket customers, driving retention and revenue performance.
• Act as the primary point of contact for customer stakeholders to build and maintain trusted relationships.
• Develop and execute account plans aligned with customer priorities, identifying opportunities for renewals, upsell, and cross-sell.
• Drive new business growth through expansion into existing accounts and acquisition of new customers.
• Collaborate with internal sales specialists, services, customer success, and operations teams to ensure successful delivery.
• Maintain pipeline visibility and provide accurate revenue forecasts and performance metrics.

Requirements

• Proven ability to manage customer portfolios, drive renewals, and develop sales pipelines.
• Strong commercial acumen with the ability to identify customer needs and position technology solutions.
• Demonstrated capability in relationship management, stakeholder engagement, and strategic account planning.
• Experience working with CRM systems, managing forecasting, and tracking account performance.
• Background in account management or B2B sales within a technology, services, or solutions environment.
• Must be based in North Sydney, Australia

Culture & Benefits

• Opportunity to work in a global environment across borders with a diverse professional team.
• Access to world-class learning and development programs to support career growth.
• Purpose-driven culture where individual ideas are valued and growth is encouraged.
• Inclusive workplace committed to equal employment opportunities and reasonable adjustments for all applicants.