UX Researcher (AI)

TL;DR

UX Researcher (AI): Conducting end-to-end generative and evaluative research for AI-powered cloud-native products with an accent on qualitative and quantitative methodologies. Focus on translating complex findings into actionable design recommendations, personas, and user journey maps.

Location: United States (Multiple cities: Poughkeepsie, Lowell, Rochester, Tucson, Research Triangle Park, Armonk, Bellevue, Atlanta, San Jose, Dallas, Austin, Seattle)

Company

hirify.global Software builds AI-powered, cloud-native products designed to transform business operations and drive digital transformation on a global scale.

What you will do

• Define research objectives and develop comprehensive plans for generative and evaluative phases.
• Recruit and screen participants representing target user personas and segments.
• Conduct end-to-end research using interviews, concept testing, card sorting, surveys, and ethnographic field research.
• Analyze qualitative and quantitative data to identify user pain points and innovation opportunities.
• Translate findings into compelling stories, personas, and actionable design recommendations.

Requirements

• 4+ years of dedicated experience as a UX Researcher or Product Researcher in a digital product environment.
• Proven command of qualitative (interviews, usability testing) and quantitative (surveys, behavioral analytics) methods.
• Exceptional storytelling, presentation, and written communication skills.
• Bachelor's degree in HCI, Psychology, Anthropology, Cognitive Science, or equivalent practical experience.
• Must have the ability to work without a need for current or future visa sponsorship.

Nice to have

• Master's or PhD in HCI, Psychology, Anthropology, or a related field.
• Experience with user research operations and participant recruitment databases.
• Proficiency with AI-driven UX research tools to scale workflows.
• Familiarity with Jobs to Be Done (JTBD) and Critical User Journeys frameworks.
• Experience with tooling such as UserTesting, UserZoom, Qualtrics, and Mural.

Culture & Benefits

• Comprehensive healthcare including medical, prescription drug, dental, vision, and mental health coverage.
• Financial security through 401(k), cash balance pension plan, and Employee Stock Purchase Plan.
• Generous paid time off: 12 holidays, minimum 56 hours sick time, 120 hours vacation, and 12 weeks parental bonding leave.
• Access to a personalized, AI-driven learning platform for certifications and skill growth.
• Inclusive environment with diverse employee resource groups and volunteer opportunities.