Community Engagement Coordinator (Social Aid)

TL;DR

Community Engagement Coordinator (Social Aid): Supporting the CASH SJC program by conducting outreach and enrolling housing-unstable seniors in a guaranteed income pilot with an accent on application facilitation and eligibility verification. Focus on guiding vulnerable populations through the enrollment process and providing high-quality customer service in both virtual and in-person settings.

Location: Must currently reside in Stockton / San Joaquin County, CA (or within 30 miles), or plan to reside there by July 2026. Some work is remote, but in-person activities throughout the County are required.

Company

A non-profit organization that delivers unconditional cash transfers to people living in poverty globally to provide scalable and dignified aid.

What you will do

• Conduct phone and email outreach to potential applicants for the CASH SJC program.
• Guide applicants through the application and enrollment process both virtually and in person.
• Review documentation to verify applicant eligibility for the program.
• Use benefits counseling tools to help recipients understand how the program affects their other benefits.
• Collaborate with the team to improve processes for applicants.
• Support and facilitate scheduled in-person enrollment events throughout San Joaquin County.

Requirements

• Must reside in Stockton / San Joaquin County, CA (or within 30 miles) or relocate there by July 2026.
• Must be authorized to work in the United States at the time of application.
• Proficiency in English.
• Technological literacy, including fluency with computers, tablets, and Excel.
• Strong interpersonal skills and emotional intelligence when working with diverse backgrounds.
• Ability to perform local travel within San Joaquin County.

Nice to have

• Proficiency in Spanish or other languages common in San Joaquin County.
• Experience working with older adults or vulnerable populations.
• Knowledge of California's senior benefit landscape (SSI/SSP, IHSS, CalFresh, Medicare/Medi-Cal).
• Experience supporting individuals experiencing housing instability or homelessness.

Culture & Benefits

• Candid, analytical, and non-hierarchical organizational culture.
• Environment that supports high ownership and professional growth.
• Positive and supportive team atmosphere.
• Competitive pay.

Hiring process

• First interview (45 mins).
• Panel interview (1 hour).
• Reference checks.