Customer Account Manager, SMB (SaaS)

TL;DR

Customer Account Manager, SMB (SaaS): Leading customer expansion initiatives within the SMB segment to drive revenue growth through cross-selling and up-selling of additional licenses and products. Focus on building high-quality pipelines, increasing software adoption, and delivering customized solutions for automotive businesses.

Location: Hybrid - Must be based in the San Francisco area (Larkspur, California) with in-office expectations 2 days/week

Salary: $120,000 - $130,000 (OTE)

Company

Leading cloud-based software company helping auto-repair shops streamline their entire operation onto a single platform.

What you will do

• Lead customer expansion initiatives within the SMB segment to drive revenue growth.
• Build and maintain a pipeline of high-quality opportunities within the existing customer base.
• Identify areas for deeper software adoption to effectively up-sell and cross-sell additional products.
• Manage realistic forecasts by ensuring CRM and payments processing platforms are utilized effectively.
• Recommend and implement customized solutions to help customers grow their businesses.

Requirements

• 2+ years of sales experience, preferably at a technology company, with a record of top performance.
• Experience managing month-to-month and multi-annual contracts with multiple product lines.
• Ability to build meaningful relationships with customers of varying technical proficiency.
• Willingness to travel 20-30% for onsite visits to clients.
• Demonstrated passion for the startup community and new technology businesses.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance starting the 1st of the month following hire.
• 401(k) available upon hire.
• Flexible time off and 11 paid holidays.
• Reimbursement for personal health and wellness memberships.
• Matching donations for approved charitable organizations and group volunteer efforts.