Sr. Product E-Commerce Manager (Starlink)

TL;DR

Sr. Product E-Commerce Manager (Starlink): Own the enterprise customer experience for Starlink.com, including checkout, acquisition, retention, and product marketing, with an accent on pricing, product and go-to-market strategy, and integrating new hardware/service offerings. Focus on defending commercial decisions internally, supporting enterprise sales engagements, and partnering across Licensing, Government Affairs, Operations, Finance, Legal, and Product Engineering while overseeing technical training and travel to customer locations.

Location: Redmond, WA

Salary: $130,000.00 - $205,000.00/yr

Company

SpaceX develops technologies to enable human life on Mars.

What you will do

• Own the enterprise customer user experience on Starlink.com, covering checkout, customer acquisition, retention, and product marketing.
• Identify and drive improvements to pricing, product, and go-to-market strategies to grow revenue and defend decisions internally.
• Support integration of new hardware and service products into Starlink’s portfolio, including pricing, operations, sales enablement, and product portfolio management.
• Partner with Sales Operations to improve go-to-market processes for new offerings and support enterprise sales engagements with commercial model and product capability Q&A.
• Collaborate with Licensing, Government Affairs, Operations, Finance, Legal, and Product Engineering teams.
• Oversee technical training and development for team members and represent Starlink at global conferences and events.

Requirements

• 5+ years of experience in technical sales or product management.
• 5+ years of experience in a customer-facing role.
• Bachelor’s degree in a STEM or Business discipline, or 5+ years of professional experience in lieu of a degree.
• Must be available for extended hours and weekends as needed.
• Willingness to travel ~50% of the time to customer locations and other SpaceX locations.
• ITAR eligibility: U.S. citizen/national, U.S. lawful permanent resident (green card), refugee, asylee, or eligible to obtain required authorizations from the U.S. Department of State.

Culture & Benefits

• High-velocity team with high expectations.
• Comprehensive medical, vision, and dental coverage; 401(k) retirement plan; disability and life insurance.
• Paid parental leave; paid vacation (3 weeks) and 10+ paid holidays per year; paid sick time per Washington State and federal law.
• Long-term incentives may include company stock, stock options, or long-term cash awards; potential discretionary bonuses; sales bonus plan; Employee Stock Purchase Plan.
• Company shuttles from select Seattle locations to the SpaceX Redmond office (Mon–Fri).

Hiring process

• Interviews to evaluate business and technical acumen, customer-facing experience, and ability to drive and defend commercial strategy.
• Assessment of fit for cross-functional collaboration and readiness for travel and extended hours.