Salesforce Engagement Manager (PM / BA)

TL;DR

Salesforce Engagement Manager (Salesforce): Leading the delivery of Salesforce Field Service and Service Cloud initiatives with an accent on bridging business goals and technical execution. Focus on driving end-to-end implementation, managing stakeholder engagement, and ensuring high user adoption.

Location: Remote (Candidates must be based in Brazil)

Company

hirify.global partners with American software product companies to scale their development teams by connecting Brazil’s top talent with U.S. companies.

What you will do

• Lead end-to-end delivery of Salesforce implementation projects, focusing on Service Cloud and Field Service solutions.
• Facilitate discovery sessions and workshops to translate business requirements into actionable technical plans.
• Create and manage project plans, timelines, milestones, and resource coordination.
• Manage project risks, dependencies, and provide executive reporting throughout the lifecycle.
• Coordinate User Acceptance Testing (UAT), training activities, and deployment readiness.
• Drive change management initiatives to maximize user adoption and measurable business ROI.

Requirements

• 5+ years of experience in project management, program management, and business analysis.
• Proven experience delivering Salesforce implementation projects.
• Expertise in requirements gathering, stakeholder management, and UAT.
• Familiarity with Salesforce Service Cloud and/or Salesforce Field Service.
• English proficiency at C1/C2 level (written and verbal).
• Must be based in Brazil to align with the company's talent model.

Nice to have

• Salesforce Administrator, Service Cloud, or Field Service Lightning (FSL) certifications.
• Prosci, ADKAR, or similar change management certifications.
• Background in service operations, industrial services, or manufacturing.

Culture & Benefits

• GPTW-certified, people-first company culture.
• Remote-first work environment.
• Opportunities for international growth and high-visibility leadership exposure.
• Full support from hirify.global, including HR and career guidance.
• Collaborative environment working with global enterprise-level teams.