Senior Engagement Manager (AI)

TL;DR

Senior Engagement Manager (AI): Managing customer deployments and providing project engagement advisor services for AI-driven contact center automation with an accent on customer relationship building and deployment best practices. Focus on coordinating resources, enforcing implementation methodologies, and managing executive business reviews.

Location: Remote (Must be based in the United States or Canada)

Company

hirify.global is a leader in Contact Center Automation, utilizing Large Language Models (LLMs) and AI to transform customer service for Fortune 500 companies.

What you will do

• Provide advice, guidance, and best practices for hirify.global customer solutions.
• Collaborate with other Engagement Managers to staff projects with appropriate resources.
• Develop and enforce the company's implementation methodologies.
• Lead and manage deployment projects for hirify.global customers.
• Serve as the Professional Services account owner for customers with active implementation projects.

Requirements

• 2-3 years of customer-facing project management or business consulting experience.
• Technical fluency in APIs, platform configuration, and AI/automation concepts.
• Strong communication and presentation skills, capable of leading executive business reviews.
• Bachelor's degree in a technical field or equivalent.
• Must be based in the United States or Canada.
• Ability to travel 25%.

Culture & Benefits

• Company-wide offsites and team gatherings to foster personal connection in a remote environment.
• Stipends for professional development, including conferences, books, and courses.
• Flexible vacations and a paid sabbatical after 5 years of service.
• Comprehensive health and wellness benefits, including a mental and physical well-being stipend.
• Equity ownership in a fast-growing AI company.