Director, Solution Enablement (Medtech)

TL;DR

Director, Solution Enablement (Medtech): Leading the strategy and execution of service delivery for high-complexity healthcare accounts with an accent on customer adoption and workflow enablement. Focus on building scalable service delivery operations, optimizing operational efficiency, and aligning service strategy with product evolution.

Location: Must be based remotely within the US

Salary: $110,000–$120,000 base salary plus bonus

Company

hirify.global is an AI-native intelligence platform revolutionizing healthcare by uniting clinical insight and patient engagement to improve care orchestration.

What you will do

• Define and lead the strategy, structure, and execution of service delivery for high-complexity customer accounts.
• Drive customer adoption and workflow enablement through training, best practices, and strategic support.
• Collaborate with Product, Engineering, and Support leadership to enhance product usability and service effectiveness.
• Develop and maintain standardized service delivery playbooks and operational procedures.
• Manage software add-ons end-to-end and facilitate first-line solutioning to improve implementation efficiency.
• Monitor service performance metrics and implement scalable solutions for recurring customer issues.

Requirements

• 8+ years of experience in customer success, service delivery, or customer operations.
• Proven experience in a SaaS or healthcare technology environment.
• Experience building and scaling service delivery operations.
• Strong strategic leadership capabilities and executive presence.
• Must be based in the United States.

Culture & Benefits

• Generous paid time off and various paid leave programs.
• 401(k) savings opportunities and incentive plans.
• Comprehensive health benefits, fitness reimbursement, and cell phone subsidy.
• Internal education programs and peer recognition initiatives.
• Supportive professional environment focusing on employee well-being.