Quality Insights Lead (AI)

TL;DR

Quality Insights Lead (AI): Driving long-term customer value, retention, and expansion for an AI-powered manufacturing quality intelligence platform with an accent on technical solution delivery and client-facing stakeholder management. Focus on translating customer goals into platform configurations, monitoring account health, and partnering with cross-functional teams to ensure successful adoption and growth.

Location: Remote (US), with occasional travel to client sites and the Brooklyn, NY HQ.

Compensation: $60,000 – $100,000 + Equity.

Company

hirify.global is an AI-powered platform transforming product quality and customer satisfaction for industrial, aerospace, and medtech manufacturers.

What you will do

• Serve as the primary point of contact for enterprise customers post-onboarding.
• Monitor account health and platform usage to drive adoption and value realization.
• Deliver operational check-ins and program updates to key stakeholders.
• Partner with Sales, Product, and Engineering to ensure a seamless customer experience.
• Translate customer objectives into platform configurations and success plans.
• Identify expansion opportunities and support renewal and upsell efforts.

Requirements

• Must be based in the US with ability to travel to client sites and Brooklyn HQ.
• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery.
• Strong data fluency and ability to interpret operational data to inform decision-making.
• Experience managing and configuring SaaS platforms.
• Ability to drive projects forward within a structured delivery environment.
• Strong written and verbal communication skills for customer-facing roles.

Nice to have

• Experience in a hybrid technical and business-facing role such as Solutions Engineer or Technical CSM.
• Background in consulting, analytics, or systems integration.
• Exposure to data tools like Looker, Tableau, Snowflake, or Postgres.
• Prior experience supporting enterprise clients or highly regulated industries.

Culture & Benefits

• Work with cutting-edge AI technology in the manufacturing sector.
• Collaborative, mission-driven team environment.
• Competitive compensation package including equity.
• Generous time off policy.
• Lunch stipend and other practical benefits.