IT Business Relations Manager (Oracle HCM)

TL;DR

IT Business Relations Manager (Oracle HCM): Acting as the strategic interface between HR and IT to support the Oracle HCM Cloud environment with an accent on aligning business priorities with technology capabilities. Focus on demand intake, backlog governance, and leveraging AI/ML for workforce analytics and service delivery optimization.

Location: Hybrid in Burnaby, Canada

Salary: $89,400–$131,780

Company

A cloud-first networking and security company protecting 70% of the Fortune 500.

What you will do

• Act as the primary liaison between HR leadership, business stakeholders, and IT for Oracle HCM Cloud support and service delivery.
• Own demand intake, backlog governance, and prioritization to align technical work with strategic business value.
• Oversee incident and service request performance against SLAs to improve system stability and user satisfaction.
• Leverage Oracle HCM's native AI and ML capabilities to improve service delivery and inform business decisions across the hire-to-retire lifecycle.
• Coordinate release and change management for quarterly Oracle updates, including testing and adoption planning.
• Manage vendor and partner relationships to ensure accountability and timely delivery of enhancements.

Requirements

• 5+ years of experience in business relationship management, IT project management, or HRIS supporting hire-to-retire processes.
• Strong experience with Oracle HCM Cloud or a comparable enterprise HCM platform.
• Hands-on knowledge of Oracle HCM modules: Core HR, Talent Management, Benefits, and Workforce Compensation.
• Proficiency with reporting tools such as OTBI and BI Publisher, and data governance practices.
• Knowledge of Agile, ITIL, or BRM service delivery and portfolio management methodologies.
• Must be based in or able to work in Burnaby, Canada (Hybrid).

Nice to have

• Relevant certifications such as BRMP, PMP, or ITIL.
• Experience applying generative AI tools (e.g., Microsoft Copilot) to streamline enterprise HR workflows.

Culture & Benefits

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Modern offices with EV charging, healthy snacks, and regular culture celebrations.
• Charitable Giving Program with company match and 16 paid volunteer hours per year.
• Inclusive work environment with a "No Jerks" policy to maintain healthy collaboration.