Manager, Account Management (Health-Tech)

TL;DR

Manager, Account Management (Health-Tech): Leading the Customer Success team to drive product adoption and client satisfaction within the PBM sector with an accent on relationship management and churn reduction. Focus on coordinating cross-functional efforts, managing team KPIs, and resolving escalated client issues to ensure long-term retention.

Location: Remote (US) or Lehi, UT

Company

Venture-backed Health-Tech company disrupting the expensive and inefficient Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform.

What you will do

• Establish team goals and priorities aligned with the broader Customer Success and Account Management strategy.
• Drive key outcomes including reduced customer churn, revenue expansion, and increased product adoption.
• Manage team KPIs, perform regular coaching, and identify training opportunities.
• Build trusting relationships with client operational leadership to understand and solve business challenges.
• Coordinate cross-functional project management to resolve escalated client issues.
• Conduct business impact assessments to identify product gaps and manage client expectations.

Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years in Customer Success or Account Management leadership roles.
• 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance.
• Executive-level communication and interpersonal skills with a consultative approach.
• Proven experience in client relationship management and conflict resolution.
• Ability to work independently and navigate cross-functional team environments.

Culture & Benefits

• Total Rewards package including incentive bonus and stock options.
• Comprehensive wellness benefits: Medical, Pharmacy, Dental, Vision, Life, and Disability insurance.
• Discretionary Time Off and Paid Parental Leave.
• 401(k) Retirement Savings Program and Flexible Spending Benefits.
• Professional development and training opportunities.
• Mission-driven and collaborative culture based on integrity and courage.