Account Manager (Healthcare)

TL;DR

Account Manager (Healthcare): Managing day-to-day relationships with healthcare provider customers to ensure satisfaction, retention, and growth with an accent on value realization and operational performance. Focus on translating performance data into customer narratives, driving adoption of digital tools, and managing high-level escalations.

Location: Must be based in the US; requires ability to travel up to 75% of the time for client meetings.

Company

A healthcare data collaboration platform providing secure, accessible, and actionable data solutions for providers, health plans, and researchers.

What you will do

• Serve as the primary point of contact for assigned provider accounts, owning customer satisfaction and retention.
• Translate operational performance data into clear, customer-facing narratives.
• Lead account planning focused on value realization and renewal readiness.
• Collect, document, and triage Voice of Customer (VOC) feedback to improve services.
• Manage customer-facing escalations and coordinate internal responses.
• Drive adoption of hirify.global workflows, digital tools, and standard offerings.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, HIM, or a related field.
• 3–5 years of experience in account management, customer success, or healthcare services.
• Strong communication and relationship management skills.
• Ability to interpret performance data and explain outcomes to customers.
• Must be based in the US; this job is not eligible for employment sponsorship.
• Ability to travel up to 75% of the time for client meetings.

Nice to have

• Familiarity with HIPAA-regulated environments.
• Experience operating in a fast-paced, matrixed organization.

Culture & Benefits

• High-performance culture with a strong commitment to diversity, equity, and inclusion.
• Total rewards strategy tailored for a high-growth health technology company.
• Collaborative environment focused on transforming healthcare through data logistics.