Renewal Specialist (SaaS)

TL;DR

Renewal Specialist (SaaS): Managing software contract renewals and retention for MSP customers with an accent on increasing renewal rates and identifying upsell opportunities. Focus on reducing churn and managing complex books of business in a high-growth environment.

Location: In-office role based in Brickell, Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Drive renewal conversations to increase renewal rates, support retention, and identify upsell opportunities.
• Collaborate with Account Management to identify risk factors and ensure smooth renewal execution.
• Partner with General Managers and Product teams to relay customer feedback and support negotiations.
• Accurately document and forecast renewals.
• Build and maintain strong relationships with customers and partners.
• Improve the renewal process to increase retention and reduce churn.

Requirements

• 2+ years of experience in renewals, account management, or customer success in a B2B or SaaS environment.
• Direct experience managing software contract renewals and driving retention outcomes.
• Must be based in or able to work onsite in Miami, FL.

Nice to have

• Experience managing subscription or contract renewals end-to-end.
• Strong negotiation and relationship management skills.
• Experience working with large and complex books of business.
• Proficiency using CRM systems such as Salesforce.
• Strong analytical thinking and problem-solving skills.

Culture & Benefits

• High-growth, high-performance organization centered around innovation and accountability.
• Fast-paced environment that values adaptability and urgency.
• Commitment to equal employment opportunity for all applicants.