Senior Manager, Voice of Customer (HRTech)

TL;DR

Senior Manager, Voice of Customer (CX Insights): Leading the Voice of Customer program to anchor company strategy to customer experience with an accent on NPS strategy, executive storytelling, and data-driven insights. Focus on translating complex customer data into actionable narratives for senior leadership and managing a team of analysts.

Location: Hybrid (2-3 days per week in office). Must be based in Denver, San Francisco, New York, Chicago, Phoenix, or Las Vegas.

Salary: $140,815 – $215,430 per year

Company

hirify.global helps small businesses grow by managing payroll, health insurance, 401(k)s, and HR.

What you will do

• Own the end-to-end Voice of Customer (VOC) program, from measurement design to insight delivery and action tracking.
• Lead and coach a team of up to 3 analysts, developing their skills in critical analysis and executive communication.
• Drive NPS strategy and reporting to ensure metrics are tied to meaningful business outcomes.
• Craft and deliver executive-level storytelling to translate complex data into clear narratives for senior leadership.
• Facilitate cross-functional reviews with product, engineering, and design teams to align on customer priorities.
• Leverage AI tools to automate reporting workflows and accelerate insight generation.

Requirements

• 8+ years of experience in voice of customer, CX insights, or customer research.
• 5+ years of experience working with and influencing executive teams.
• Proven people management experience with a track record of developing analysts.
• Exceptional communication and storytelling skills for C-suite audiences.
• Strong analytical thinking with the ability to interrogate data critically.
• AI fluency: active integration of AI tools into professional workflows.
• Must be based in one of the specified US office locations.

Nice to have

• Consulting experience.

Culture & Benefits

• Competitive base pay, benefits, and equity (RSUs).
• Hybrid work model with designated office days.
• Environment that supports a wide variety of backgrounds and equal opportunity employment.