Customer Success Manager (HRTech)

TL;DR

Customer Success Manager (HRTech): Managing channel partner productivity, health, and customer value for the Mineral product with an accent on reducing churn and driving adoption. Focus on collaborating cross-functionally to integrate partner feedback into product strategy and optimizing client engagement.

Location: Remote (Mexico). Must be residing in Mexico

Company

hirify.global is a global provider of software solutions for Legal, Risk, Compliance, and HR functions, serving 30% of the Fortune 500.

What you will do

• Drive engagement and adoption of the Mineral product for partners and clients.
• Serve as the primary point of contact and liaison for proactive partner and client outreach.
• Consult with clients to identify product goals, resources, and timelines to set appropriate expectations.
• Collaborate with Account Management to support renewals and identify expansion opportunities.
• Develop and deliver training, webinars, and coaching programs to increase product value.
• Track customer outcomes and retention rates using Salesforce and Gainsight.

Requirements

• Minimum 3 years of experience in Sales, Account Management, or Customer Success.
• Must be residing in Mexico (applications from outside this region will not be reviewed).
• Superior presentation and customer management skills with a solution-oriented focus.
• Proficiency in Microsoft Office Suite and online meeting tools (Zoom, WebEx, GoToMeeting).
• Ability to identify sales opportunities and strategically grow partnerships.
• High school diploma or equivalent.

Nice to have

• 2-3 years experience in Business Development, Management Consulting, or client-facing roles focused on retention.
• Prior experience in Channel or Account Management.
• Experience with CRM tools, preferably Salesforce and Gainsight.

Culture & Benefits

• Inclusive work culture centered on diversity, learning opportunities, and great people practices.
• Environment that blends entrepreneurial spirit with enterprise investment.
• Opportunity to work within a globally dispersed team focused on individual excellence.