Renewals Manager (Cybersecurity)

TL;DR

Renewals Manager (Cybersecurity): Managing and executing renewal processes for existing customer contracts to ensure revenue retention and growth with an accent on contract negotiation and forecasting. Focus on driving customer retention, optimizing the customer journey, and identifying up-sell/cross-sell opportunities.

Location: Hybrid (Kraków, Poland). Working hours will be adjusted to ET timezone.

Company

hirify.global is a data security company that provides visibility and control by placing identity at the core of security solutions for over 13,500 organizations worldwide.

What you will do

• Execute the renewal process to ensure all contracts are closed in a timely fashion.
• Communicate directly with customers to negotiate terms and conditions.
• Manage and provide accurate renewal forecasts to meet monthly and quarterly targets.
• Drive customer retention and continuous improvement of the customer experience and journey.
• Analyze the customer base to report and identify up-sell and cross-sell opportunities.
• Collaborate with Customer Experience and Revenue Operations to implement process improvements.

Requirements

• 5+ years of experience in renewal execution and negotiation.
• Consistent track record of achieving sales or renewal targets.
• Familiarity with Salesforce and opportunity data management tools.
• Excellent communication and interpersonal skills.
• Must be based in or able to work from the Kraków office.
• Ability to align working hours with the ET timezone.

Culture & Benefits

• Competitive health benefits.
• Continuous learning and development opportunities.
• Team-oriented, collaborative, and innovative work environment.
• Regular company town halls for organizational transparency.
• Opportunities for career growth and advancement.