Revenue Operations Manager (SaaS)

TL;DR

Revenue Operations Manager (SaaS): Driving operational excellence across renewals, expansion, and customer retention for the EMEA Post Sales organization with an accent on forecasting rigor and operational consistency. Focus on scaling post-sales operations, improving pipeline visibility, and accelerating net revenue retention.

Location: Hybrid (London, UK) — Tuesday-Thursday in office; quarterly travel to Dublin expected.

Company

hirify.global is a Trust Management Platform that helps businesses automate security monitoring and prove their security posture through compliance standards like SOC 2, HIPAA, and ISO 27001.

What you will do

• Act as the primary strategic and operational partner to EMEA Post Sales leadership (Account Management and Customer Success).
• Own regional forecasting and pipeline governance for renewals, expansions, churn, and retention.
• Design and maintain dashboards and reporting frameworks to improve visibility into business health and performance.
• Collaborate with Systems, Analytics, and Finance teams to automate processes and enhance operational scalability.
• Manage territory planning, account segmentation, and operational planning across the EMEA region.
• Analyze regional trends in retention and productivity to deliver actionable data-driven recommendations.

Requirements

• Must be based in the UK (London) to support the hybrid office requirement.
• 4+ years of experience in Revenue, Business, or GTM Operations within a high-growth SaaS environment.
• Strong understanding of SaaS post-sales motions (renewals, expansion, churn mitigation, NRR).
• Advanced proficiency in Excel/Google Sheets and strong Salesforce reporting/dashboard experience.
• Proven ability to manage stakeholders and influence front-line managers and senior leadership.
• Analytical mindset capable of turning ambiguous business challenges into actionable recommendations.

Nice to have

• Experience with BI tools such as Looker, Tableau, or Sigma.
• Background in territory planning, capacity modeling, or segmentation.
• Experience supporting global GTM teams in a distributed environment.

Culture & Benefits

• Industry-competitive salary and equity.
• 100% covered medical, dental, and vision benefits including dependents.
• 16 weeks of paid Parental Leave and a health & wellness stipend.
• Remote workspace, internet, and mobile phone stipends.
• 25 days of annual leave plus unlimited sick time and 8 company-paid holidays.
• Pension matching and commuter benefits for office attendees.