Customer Support Specialist (Day Shift) (Cloud/CDN)

TL;DR

Customer Support Specialist (Cloud/CDN): Providing first-line technical support for AI, cloud, and network infrastructure with an accent on technical diagnostics and user communication. Focus on resolving networking issues, analyzing logs, and coordinating with higher-level technical teams to ensure service stability.

Location: Must be based in Poland (Remote, Hybrid, or Office options available)

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide.

What you will do

• Provide first-line support for customers and internal users via chat and email in English.
• Consult users on products including Cloud, CDN, Hosting, and AI services.
• Perform technical diagnostics to resolve issues and collect incident data.
• Escalate complex technical problems to higher support levels when necessary.

Requirements

• 1+ year of experience in Technical Support.
• Knowledge of networking fundamentals (TCP/IP, DNS, MAC address, ping, traceroute).
• Proficiency in hardware and software diagnostics, including reading logs.
• English level B2 or higher.
• Strong problem-solving abilities and excellent soft skills.

Nice to have

• Experience with Cloud, CDN, or Hosting services.
• Experience working with Linux and APIs.

Culture & Benefits

• Flexible working hours and various work format options.
• Private medical insurance for employees and their families.
• Additional paid vacation and sick leave days.
• Language classes and allowance for significant life events.
• Modern office with free snacks, drinks, and entertainment.
• Work from anywhere possibility for up to 45 days per year.