IT Operations Manager (EdTech)

TL;DR

IT Operations Manager (EdTech): Leading and scaling the IT function and help desk team with an accent on SaaS administration and internal process optimization. Focus on building no-code automations to streamline workflows and managing the employee lifecycle.

Location: Fully Remote (Company presence in Prague)

Company

hirify.global is an EdTech company providing AI-driven learning products to help people master IT professions regardless of their prior experience.

What you will do

• Lead the help desk team, managing ticket triage, agent processes, knowledge base, and escalations.
• Administer Google Workspace and manage access across the company's SaaS stack.
• Own and improve core IT processes, including employee onboarding and offboarding.
• Build and maintain no-code automations using tools like Jira, Make, and Zapier to reduce manual work.
• Troubleshoot identity, authentication, and connectivity issues.
• Coordinate IT procurement and manage vendor relationships.

Requirements

• Prior experience in IT operations leadership or a senior technical role.
• Hands-on expertise administering Google Workspace and SaaS environments.
• Strong skills in no-code automation tools (Jira automation, Make, Zapier, or similar).
• Experience leading or running a help desk function.
• Comfortable troubleshooting identity, authentication, and access issues.
• Unable to offer H-1B, L-1A/B sponsorship opportunities.

Culture & Benefits

• Fully remote, full-time role with flexible hours for work-life balance.
• Supportive and inclusive team environment valuing empathy and open communication.
• Opportunities for mentorship, professional growth, and continuous learning.
• Competitive compensation with transparent working conditions.
• Modern collaboration stack including Miro, Notion, and Google Workspace.