IT Helpdesk Specialist (SaaS)

TL;DR

IT Helpdesk Specialist (SaaS/Okta): Providing tier 1 and tier 2 technical support for employees across Windows and macOS environments with an accent on identity management, SaaS administration, and endpoint security. Focus on streamlining onboarding/offboarding processes, managing Okta and Entra ID, and ensuring a high-quality end-user experience.

Company

hirify.global is a leading provider of web data collection tools and infrastructure.

What you will do

• Provide tier 1 and tier 2 technical support for end-users in Windows and macOS environments.
• Manage user accounts, authentication, and policies via Okta and Microsoft Entra ID.
• Administer SaaS applications, including user provisioning and license management.
• Own the end-to-end employee onboarding and offboarding processes, including device preparation.
• Troubleshoot hardware, peripherals, and conference room equipment.
• Collaborate with InfoSec on security best practices, patching, and endpoint protection.

Requirements

• 3+ years of experience in an IT Helpdesk, Desktop Support, or IT Operations role.
• Hands-on experience supporting Windows and macOS endpoints in a corporate environment.
• Strong working knowledge of Okta (SSO, MFA) and Microsoft Entra ID.
• Experience administering Google Workspace and various SaaS applications.
• Experience with MDM solutions such as Jamf, Intune, or Kandji.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).