It Operations Manager

TL;DR

IT Operations Manager (SaaS): Leading and developing the IT Operations function, including coaching a team of IT engineers and contractors, and ensuring teammates can do their best work without friction with an accent on end-user support, service delivery, and operational metrics. Focus on balancing a high-empathy employee experience with strong security, compliance, and risk management practices across the IT environment.

Location: Hybrid in San Francisco, California

Salary: $175K – $216K

Company

hirify.global is the leading AI contracting platform that transforms agreements into assets.

What you will do

• Lead and develop the IT Operations function, including coaching and growing a team of IT engineers and contractors.
• Own end-user support and service delivery across laptops, mobile devices, collaboration tools, and office technology.
• Establish and manage operational metrics and workflows across ticketing, SLAs, escalations, and documentation.
• Oversee identity and access operations, including provisioning and deprovisioning, SSO and MFA integrations, and access reviews.
• Administer and optimize core employee platforms including Slack, Zoom, and Glean.
• Partner cross-functionally with Security, People, Finance, Workplace, and business teams to deliver technology rollouts and solve operational problems.

Requirements

• 7+ years of experience in IT operations, business technology, enterprise IT, or a related function, with 3+ years leading technical teams.
• Experience building and scaling internal technology services at a growing SaaS company.
• Strong knowledge of IAM concepts and tooling, including Okta or comparable IdP platforms, SAML, OIDC, SCIM, MFA, and RBAC.
• Deep hands-on expertise administering Google Workspace and core employee productivity platforms, including Okta, Slack, and Zoom, in a scaling SaaS environment.
• Strong security and compliance instincts, including experience supporting access reviews, audits, and operational controls aligned to frameworks such as SOC 2.
• Excellent analytical, communication, and stakeholder management skills.

Nice to have

• Relevant certifications are strongly preferred, including successful completion of the Jamf 300 course, Associate Google Workspace Administrator, and Okta Certified Administrator.
• Experience with IT service management tools used for reporting, triage, workflow coordination, and end-user support; experience with Risotto or comparable platforms is a plus.

Culture & Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available.
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave.
• Paid time off - take the time you need, when you need it.
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use.
• Mental health support through Modern Health, including therapy, coaching, and digital tools.
• 401(k) plan with Fidelity with employer match (US Employees).