IT Support Specialist (Fintech)

TL;DR

IT Support Specialist (Fintech): Providing Tier 1/2 technical support for North American and Mexico City employees with an accent on endpoint administration and SaaS user lifecycle management. Focus on managing MDM platforms, executing onboarding/offboarding processes, and implementing AI-assisted triage tools.

Location: Hybrid in Mexico City, Mexico (2 days per week in office). Must be able to work Pacific Time business hours.

Company

Fintech company providing earned wage access to help users gain financial flexibility without mandatory fees or credit checks.

What you will do

• Triage and resolve Tier 1/2 technical issues for employees in North America and Mexico City via Slack, email, and ticketing.
• Execute new-hire onboarding and offboarding, including account provisioning and laptop imaging.
• Administer endpoints using Jamf Pro, Microsoft Intune, and Omnissa Workspace One.
• Manage SaaS user access through Okta, Google Workspace, Slack, Jira, and GitHub.
• Provide on-site IT and conference room A/V support for the Mexico City office.
• Utilize AI-assisted tools like Copilot, Claude, and Glean to accelerate triage and automation.

Requirements

• 1+ years of IT support experience across macOS and Windows environments.
• Moderate exposure to MDM platforms such as Jamf Pro, Intune, or Omnissa Workspace One.
• Knowledge of identity and SSO concepts using Okta and SaaS user lifecycle management.
• Professional fluency in English and Spanish is required.
• Must be based in Mexico City and able to work Pacific Time business hours.
• No visa sponsorship or immigration support is provided for this position.

Culture & Benefits

• Healthcare and lhirify.globalg and development stipend.
• Internet and cell phone reimbursement.
• Potential opportunities to travel to the Palo Alto HQ.
• Inclusive culture that celebrates diversity and belonging.